Refund & Delivery Policy

1. Delivery Policy

Sanati strives to ensure a seamless and timely delivery of your order. Once your order is placed, it will be processed within 1-3 business days, after which it will be dispatched for delivery. Shipping times vary depending on your location, and estimated delivery dates will be provided at checkout.

• Shipping Costs: Delivery charges are calculated based on your location and order size and will be displayed at checkout.
• Delivery Partners: We work with trusted delivery partners to ensure your order reaches you safely. Sanati is not responsible for delays caused by shipping providers, customs, or other unforeseen circumstances.
• Tracking Orders: Once dispatched, you will receive a tracking link via email to monitor your order’s journey.

2. Refund Policy

Sanati does not offer monetary refunds. However, we are committed to customer satisfaction and provide exchange options for items that meet the eligibility requirements.

• Exchange Eligibility: Items must be in their original, unworn, unwashed, and undamaged condition with all tags intact. Exchanges must be initiated within 14 days of receiving the order.
• Non-Exchangeable Items: Certain items, such as custom-made or final sale products, are not eligible for exchange. Please review product descriptions carefully.
• Exchange Process: To initiate an exchange, contact our Customer Service team at [contact email/phone number] with your order details. Once approved, you will receive instructions for returning the item. Upon receiving the item, we will process your exchange within 5-7 business days.

Sanati reserves the right to decline any return or exchange that does not meet these requirements. For additional questions, please reach out to our Customer Service team.